Legal

What Rich AI Systems is

Rich AI Systems installs and operates a team of AI workers on your own computer. We set the system up, and then we keep operating it for you under a monthly service: monitoring it, fixing connections when they break, re-tuning it as AI models and platforms change, and building new workflows as your business changes. Setup builds the machine; the monthly service keeps it running right.

Every engagement is governed by a written Master Services Agreement. This page summarizes the key terms in plain language; the signed agreement is the controlling document, and if anything here differs from it, the agreement controls.

Terms in brief

• An operated service, not a product sale. Your AI team is licensed for use in your business while the service is active. It is not sold, not owned by the client, and not transferable, and it may not be copied or redeployed to other machines or businesses. Our build — its operating rules, knowledge packs, and workflows — is our proprietary work, and keeping it maintained is what the monthly service pays for.
• Fees. A one-time setup fee plus a monthly service fee, by tier, as set out in your agreement. AI usage runs on your own provider accounts and is billed to you directly by those providers at their rates — a pass-through cost, never marked up.
• Liability. Our agreement allocates risk the standard way for professional services: each side's total liability is capped by reference to the fees paid, neither side is liable for indirect or consequential damages, and the caps do not apply to gross negligence, willful misconduct, or fraud. The summary here is not the clause; your agreement is.
• Ending the service. Either side can end the service on the notice period in the agreement. When the service ends, our operation stops, the license ends, and your own business data remains yours.

Security — stated honestly

We take the security of the systems we operate seriously, and we describe it the way it actually is:

• We configure and operate your AI team using reasonable security measures, proportionate to the sensitivity of the data involved and the size of your operation, and we monitor the system's connections and health as part of the service.
• No system is immune from attack. No provider — us included — can promise that a computer, an account, or a network will never be compromised, and we do not make that promise. Attackers change tactics constantly, and security depends on measures working together over time.
• Security is shared. Part of it is ours: configuration, monitoring, alerting, and helping you respond. Part of it is yours: strong, unique passwords, multi-factor authentication where your services offer it, keeping your own backups, and telling us immediately if something looks wrong. Our agreement and our client responsibilities sheet spell out both sides.
• If something happens, our agreement requires fast notification in both directions — we alert you promptly when we discover an incident involving your system, and we ask the same of you — so that any legal notification duties can be met on time.

AI outputs — please read this part

Your AI team produces drafts, summaries, research, and decision support. AI systems can be wrong — confidently wrong — and their underlying providers supply outputs "as is," without warranting accuracy. That is why our service is built around your approval: outputs are meant to be reviewed before you act on them, publish them, or send them to anyone, and nothing goes out, gets published, or gets spent on without your say-so under our standard operating rules. Outputs are not legal, accounting, tax, medical, financial, or other professional advice.

Privacy basics

• What we touch and why. To operate your AI team, we access the accounts, files, and information you connect to it — for example your email, calendar, documents, and business records — solely to do the work you direct. Your team runs on your own machine and on your own AI provider accounts.
• Your data stays yours. We do not sell your information, and we do not use your business data to provide services to other clients.
• Third-party providers. Your AI team uses third-party AI services — currently Meta AI (Muse), OpenAI (ChatGPT), and Google (Gemini) — under those providers' own terms, including their privacy and data-handling terms. Which providers are in use for your system is part of your onboarding information.
• Regulated data. If your business handles health, financial, or similarly regulated information, tell us before onboarding — additional agreements and safeguards apply, and some data should not be routed through the system at all.
• Questions or requests about your information: email [email protected].

Intellectual property

The Rich AI Systems build — including its build standard, operating rules, knowledge and expertise packs, workflows, and configuration — is the proprietary property of Rich AI Systems and is licensed to clients for use in their own business under the service. It is not sold, not owned by the client, and may not be copied, transferred, or redeployed. Each client build is individually configured; a copy taken outside the service receives none of the monitoring, fixes, updates, or new expertise that the service exists to provide.

Changes to this page

If we change this page, we will post the updated version here. The version published on this page is the current one.

Questions: [email protected]